ENHANCING PROPERTY MAINTENANCE WITH
THE SERVICE REQUEST PORTAL
Project Overview:
Property owners with multiple residential investment properties solutions to simplify the process of handling maintenance and repair requests. They need a way to address tenant issues efficiently, without being directly involved in each step of the repair process. By utilizing our Service Requests Portal, owners are able to delegate maintenance concerns while maintaining control over approvals and costs.
The portal provided tenants with an easy-to-use system to report issues, submit photos and videos, and schedule access times. Our team managed the requests from start to finish, providing owners with a seamless way to resolve issues without the hassle of coordination or negotiation, while ensuring the property remained in top condition.
WATER INTRUSION, PREVENTION AND MITIGATION PROTOCOLS:
We implemented the Service Requests Portal for the tenants of each property, enabling them to easily report issues. Tenants could describe problems, attach photos and videos, and select preferred times for access, ensuring that we had all the necessary information to diagnose and address the issue quickly.
Service Requests Portal for Tenants
Upon receiving the service requests, our team promptly reviewed the details and developed a comprehensive estimate for the property owner. The owner had the ability to approve, negotiate, or reject the estimate through the portal, streamlining the decision-making process without requiring their constant oversight.
Efficient Request Processing and Estimate Creation
Once the estimate was approved:
- We scheduled access with the tenants, coordinated the necessary repairs, and ensured timely execution of the work.
- Documentation of Work: Photos and videos of the completed work were provided to the owner, ensuring transparency and allowing them to confirm that the issue was fully resolved.
Coordination and Repair Services
The portal supported urgent, emergency service requests, such as plumbing issues or HVAC breakdowns. Our team was available 24/7 to respond quickly and mitigate any potential damage or tenant inconvenience.
Emergency Services Available 24/7
Many clients opted to deposit a retainer, which allowed small tasks to be addressed immediately without having to wait for approval. This option reduced delays, particularly for minor repairs, and provided a hassle-free experience for both tenants and owners.
Retainer Option for Quick Turnaround
Outcome
By using our Service Requests Portal, property owners significantly reduced their workload in managing maintenance issues. The streamlined submission, approval, and repair process allowed them to maintain control of expenses and work quality while eliminating the need for hands-on involvement in each request. Tenants were satisfied with the prompt resolution of issues, contributing to an overall positive living experience.
Client Feedback
Property owners who have used our service have praised the convenience and efficiency of the portal. They appreciated how it removed the constant back-and-forth usually associated with property maintenance, allowing them to focus on other aspects of their investments without sacrificing the quality of care for their properties.
Ongoing Service
Many of our clients choose to continue using the Service Requests Portal with a retainer plan, ensuring that both routine and emergency issues are handled with minimal delay. This solution offers peace of mind that properties are well-maintained without owners needing to be involved in every detail.